As part of ENYP’s Reach project initiative, a new helpline is being launched to provide a framework for people who need help, support and signposting.

ENYP continues to reach out to thousands of families across Norwich and will shortly be expanding with the launch of new initiatives with local councils and churches to tackle food poverty and to meet identified current needs and challenges that people are facing. We continue to be overwhelmed with hearing the current needs throughout the national crisis and we are starting to develop and deliver new activities and initiatives to build on our current engagement in communities.

One of these new initiatives is the helpline which is designed to offer a befriending ear to those who need help and individuals will be signposted to appropriate agencies and organisations with more specialist knowledge and experience.

The helpline will function in three main ways:

  1. Phone line – people who need help but who don’t know where to turn can call the freephone number where the team can get an understanding of the help required and be signposted to the relevant agencies and organisations who can offer the right and specialist support.
  2. Email – individuals can email through with their requests for help and a member of the team will respond. 
  3. One to one messenger chat – this options allows an instant message to be sent to our team who will respond, take further information and signpost accordingly. 

The helpline offers a non-judgemental and confidential platform for support, but remains fully in line with safeguarding policies and procedures.

Rev Danny Doran-Smith, ENYP Director, shared “recent news articles from the NHS and the Office for Statistics state the impact of Covid-19. We see daily the effects of the pandemic. One way can respond to the current need is being able to respond effectively and being the person on the other end of the phone or message who can listen, offer help and signpost to specialist agencies. The need for human connection is valued more than ever and that’s why our helpline service can offer this”.

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